Background

Gradus International is a leading contract interior solutions company suppling and manufacturing products at home and abroad to the retail, pharmaceutical and transport sectors.

The Challenge

To branch into new global markets, maintain good relationships with clients and provide training to our team of overseas distributors and agents, we required assistance to safeguard accurate and effective means of communication in a variety of languages. One of the most critical areas was to ensure new distributors, at home and overseas, were fully trained and informed about our products through timely and cost-effective communication channels.

The Solution

Peak Translations’ highly qualified and industry-specific interpreters provided virtual, video interpreting services, alongside the traditional face-to-face interpreting methods. Virtual, video interpreting is cost effective and helps cultivate efficient and timely means of communication at the touch of a button, which subsequently has a positive impact on relations between clients and distributors.

The Outcome

Peak Translations provided us with high-quality translation and interpreting services, which have enabled our company to expand internationally.

The Benefits

With an ever-expanding international market, we can continue to achieve our goals through accurate communication. We can maintain our excellent reputation as a company delivering first-rate customer service by readily providing our distributors with proficient training and information from the comfort of our own workplace. In turn, our customers are receiving the most accurate information possible.