Background
Local Authorities have a responsibility to all their residents. Whatever their culture or language, the authority must have in place clear and fair methods of communication so that all their residents are treated fairly and equally. It is also vital that everyone has access to the same information and opportunities.
The Brief
Over ten years ago, Peak Translations was contracted to provide ongoing support to a local authority by means of interpreting and translation services. Languages included Polish, Slovak, Turkish, Bengali, and Urdu, to name but a few.
The Solution
Most information that requires translation or interpreting through a social worker at a meeting is of a sensitive nature. Peak Translations ensures absolute confidentiality by working with interpreters and translators who adhere to a Code of Professional Conduct. Furthermore, interpreting requests are often required last minute. If time allows, an interpreter will travel long distances. If the requirement is more immediate, we will use secure, online video conferencing to deliver interpreting services. Peak Translations are experienced in handling large volumes that may be time-critical accurately and efficiently.
“Documents demanding translation are regularly subject-specific, such as court evidence or medical reports. In these instances, Peak makes sure that legal and medical translation experts carry out the translations to ensure authenticity of these types of documents.”
The Benefits
Peak Translations accuracy and reliability in providing interpreting and translation services to the local authority in a timely manner means their clients can be assured of the best possible support. In turn, the local authority’s client receives valuable communication essential for their well-being showing support equally to their English speaking and non-English speaking clients through valid and authentic documentation.